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Box Office

Box Office Policies:

Late Seating: We do not guarantee late seating after a performance begins. Late seating may or may not be permitted at the discretion of the director at an appropriate break in the action. You may be seated in an alternate location designated for late arrivals and take your original seats at intermission.

Ticket Exchanges: Exchanges must be made 24-hours in advance to the event date with a $2 re-ticking fee per ticket (does not apply to Preferred Seaters and/or Full Season members). No exchanges for special events or past event dates. No refunds will be issued for tickets.

In case of bad weather: If bad weather prevents you from attending, call the Box Office as soon as possible to make alternative arrangements, excluding a refund.

All Sales Are FINAL: As the customer, it is your responsibility to ensure that you have received tickets to the event you intended to purchase, for the correct performance time, correct quantity, seat location, and price level, if applicable. Please double check your order for accuracy prior to completing the transaction as all sales are final upon completion of the transaction and no refunds or exchanges will be permitted. No refunds will be given on unused or canceled tickets. In the event of a cancellation by management for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management.

Changes and cancellations: Performance names, dates, and times are subject to change or cancellation.

 

Getting Here & Parking

To the Playhouse Family Theatre or The Underground Theatre:

The Depot, which houses the Playhouse Family Theatre and Underground Theatre, is just off Highway 35 North. Take Exit 256B, stay on the right to take Michigan Street, and this will bring you right past the Depot building where we are located. We’re also right across the street from the Duluth Library.

There are two parking ramps located on either side of the Depot building. Both are free after 5pm on weekdays and free on weekends. There are also limited street and metered parking spaces directly in front of the Depot.

To the NorShor Theatre:

Follow I-35W N and I-35 N to South Lake Ave in Duluth. Take exit 256B from I-35 N. Take exit 256B for 5th Avenue West toward Lake Avenue. Drive to E Superior St. Turn left onto S Lake Ave. Turn right onto E Superior St. The NorShor Theatre will be on the left.

Parking options for the NorShor Theatre are as follows:

  • The Medical Parking Ramp, located on 1st Street and behind the Sheraton Hotel (currently the 1st hour of parking is for free, and it’s also free after 5pm)
  • The HART District parking ramp, located next to the Fon-du-Luth Casino
  • Metered parking spots along Superior Street

 

Our Venues

NorShor Theatre
Located at 211 E. Superior St., Duluth, MN 55802

Now the hosting venue for the Duluth Playhouse mainstage series, the NorShor Theatre offers a full theatrical experience. Come early to grab a seat in one of our lounges and enjoy a beverage or snack served by Blackwoods while taking in the renewed theatre. Feel free to come early to find your seat as well, especially if you have yet to experience the new NorShor. The NorShor offers two levels of seating, the main floor and balcony, and both levels are handicap accessible. The seating capacity for the NorShor is 580.


Family Theatre
Located at 506 W. Michigan St., Duluth MN 55802

The Playhouse Family Theatre at the Depot is now the home for family-focused entertainment from arts groups throughout the community and Minnesota. Formerly the Children’s Theatre and home of the Playhouse mainstage series, the Playhouse Family Theatre will be a place parents and grandparents can frequently and consistently look fo, and find, programing for young ones. Seating capacity for the Family Theatre stage is 280.


The Underground
Located at 506 W. Michigan St., Duluth, MN 55802 (in the lower level of the Depot)

The Underground Theatre is a truly one-of-a-kind theatrical space. The size and flexible seating of the space allows us to get the audience close to the performances (so close you can feel spit sometimes!), creating intimate and powerful experiences. The seating arrangement can change from show to show, offering something new every time you visit. Seating capacity is 120-150, depending on the seating arrangement and is general admission.

This venue map is an example of how The Underground could be set up for a production. It often changes from show to show.